hiveoffice.jonahgroup.comHive Support | 3Pillar Global

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Solutions Reserve Not your legacy asset management tool Desks, meeting rooms, parking spaces, etc. Team-based booking Rotation schedules Built-in permission and approval Integration with co-working facilities Neighborhoods and Collaboration spaces Interactive maps Manage Distributed responsibilities, automated workflows Automated permission and approval Zone-based delegated management Sanitization Alerts and notifications Forecast office demand Plan Create a hybrid workplace for your teams Membership-based seating permission Neighborhoods and departments A.I. space planning Safe maximum capacity computation Dynamic distancing Capacity management Measure Your data, at your fingertips Allocation and occupancy Utilization Trends and patterns Demands Integrate Tight integration for better user experience Active Directory MS Exchange Google G-suite HRIS Key fob and security systems Secure Where safety meets security Virtual lobby Capacity management Health questionnaires Visitor pre-screening Resources Installation and Login Where can I download HIVE? HIVE is available on Google Play Store and AppleApp Store for free. Can anyone login into HIVE? How do I get my login credentials? Only authorized users are allowed to log into HIVE. Login credentials must be granted by company administrator or accessed via LDAP integration (e.g. Active Directory, WorkDay, OKTA, etc.) What are the hardware requirements for HIVE? HIVE is a cloud-based platform, the mobile app is compatible with both Android and iOS. How do I access HIVE from my browser? HIVE mobile app could be optionally accessed using a browser. HIVE administration portal is a web application designed for the browser. Making a Reservation Can I book any desk or does HIVE assign me a desk automatically? If the user has an assigned desk/office, HIVE offers that as the first choice when the user makes a reservation. HIVE also allows the user to reserve a desk in shared areas via the browsing feature, as long as the user is authorized to access these shared areas in the office. Area access is granted by user group. Can I book the same desk each time I come in? Yes, a user can reserve the same desk repeatedly. If the desk is assigned to them, or if the desk was added in HIVE as their preferred choice, the reservation can be made in two clicks. What happens if someone else books a desk too close to me? With HIVE, it is not possible for a user to book a desk too close to another person as those desks are automatically made unavailable for booking by the app. HIVE keeps track of the distances amongst all the desks and offices, and it dynamically excludes desks from reservation if they are too close to a reserved or occupied desk. Can I book a desk close to a specific person? Yes, and HIVE will maintain safe distance dynamically by making available only those desks beyond social distancing parameter for booking when a user wants to reserve a desk next to another person or a specific person. Can I book a desk for someone else? Yes. How do I know the desk I am booking is clean? An uncleaned desk is not available for reservation or check-in until it is marked cleaned in the HIVE app by the custodial staff or administrator. Can I use this app to book my parking spot? Yes, HIVE can be used to manage other bookable assets such as parking spots, projectors, lockers, etc. How will I know who else is on premise? Through the HIVE floor map screen. For the current day, HIVE’s floor map also reveals which staff member has already checked into the app. How many people are allowed in the meeting room? It is possible to specify capacity limit for meeting rooms in HIVE. HIVE will enforce capacity restriction in reservation and check in. How do I see if I have booked my desk correctly? Users can examine their reservations and see exactly where they will be sitting using HIVE’s booking screen and the scrollable floor maps. Entry Questionnaire Do I need to complete the questionnaire before I can book a desk? If the location is configured to require health-screening before check-in, the user must successfully complete the questionnaire applicable to the location before checking in. However, one can reserve a desk/office without completing a questionnaire. How do I know if I need to complete a questionnaire before checking in? When a user checks into a location that requires health screening through HIVE, HIVE will present the relevant questionnaire to the user. The user will not be able to check in without successfully completing the questionnaire. Is everyone required to complete the questionnaire? In HIVE, each location can be assigned a unique questionnaire appropriate for the municipality or nationality. A user is presented only the questionnaire associated to the location they are checking into. How do I know which questionnaire to use? If a location requires health screening, all users must successfully complete the relevant questionnaire before they can check into their desks. Can I complete the questionnaire before I arrive at my destination? The appropriate health-screening questionnaire is available on the day of the reservation. Users can complete the health-screening before leaving for their destination on the day of the reservation. What will happen if I fail the health-screening questionnaire? If a user fails a health-screening questionnaire, HIVE administrator will be immediately alerted. This user will be automatically locked out of the HIVE app to prevent them from making new reservations and checking in. This user’s future reservations will also be canceled. Managing Teams and HR Who has the ability to restrict someone from coming in or using the app? HIVE administrators can lock a user’s access to HIVE in order to restrict them from checking in and making reservations. HIVE can be integrated with physical access control platforms to disable key fobs/security badges in order to prevent someone from gaining physical entry to a location. How can I ensure my team is desking together? Floor space can be managed by zone in HIVE, and zones can be assigned to user groups such that only those belonging to the group are allowed to reserve desks in the zones. By assigning a team to a zone(s), team members will be able to sit together. What happens when a team member becomes unwell? Administrators and HR representatives can first use HIVE to lock out the team member and prevent them from making new reservations or checking in. They can then use the automated tracing report to identify staff members and visitors that have shared the same desk, zone or floor with the unwell team member. How can I tell who has been in the office during a period of time or at any given time? Administrators and HR representatives have access to reports in the HIVE Administration Portal to report on occupancy over a period of time, in a specific zone, etc. Will I be able to perform analysis on who, when, and how frequently someone is coming into the office? Administrators and HR representatives have access to detailed occupancy reports in the HIVE administration Portal and these reports can be...